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Privacy Policies

The privacy policy statement of Mud and Moon is explained blow. The explanation contains about the dealing of your personal data and the reasons why need it. If you face any query or have any questions, we have mentioned our details in bottom of the page. Contact us if required.

 

WHAT PERSONAL DATA DO WE PROCESS AND HOW DO WE USE IT?

Each activity requires particular personal data. Here we explain to you why we require this personal data and what grounds we use for the relevant processing.

 

BROWSING OUR WEBSITE

When you visit our website and browse, we’ll process the following information:

  • Your approximate location based on a part of your IP address
  • What you do on our website, for example, what you click on
  • Your type of internet browser and the type of device that you use to visit our website

We’ll process the following information when you visit our website and browse:

Our purpose of collecting your personal data is to improve our website and gain insight into the product references of our customers and we become user-friendly.

 

WHEN YOU CONTACT OUR CUSTOMER SERVICE

Your problems and queries can be easily answered by our reliant customer service. The simplest way to contact us is by the Email or webform.

 

AUTOMATED DECISION-MAKING AND PROFILING

Our decisions about people are not made by the automated tools. In addition to the data that is visible in your account, we don’t believe in using it to create a separate user profile for you. We forward you tailored mails and newsletter in order to help you with special offers. The content used in the mails are gathered from your purchasing information and click behavior.

 

RETENTION PERIODS AND LOCATION

We store your data as long as required objective is achieved and was collected for. The retention period that we adhere to is stated below for each processing.

 

ORDERING WHEN USING AN ACCOUNT

We are obliged to store the data for seven year legally. In addition, we store your data as long as your account is active and being used. If you remove your data, we’ll only store your data for as long as it is required legally. If none of this is the case, the data will be removed immediately. We store the data required for the processing of the order.

 

BROWSING THE WEBSITE

We store your data for 26 months, after which the data is deleted permanently.

 

CUSTOMER SERVICE

As long as you are an active customer with us, we store customer contact notes. A telephonic call can be recorded for analysis and training purposes. We have our legitimate interest in using these interactions in order to improve our customer service. We store the telephone call for the duration of 3 months.

 

SHARING PERSONAL DATA WITH THIRD PARTIES

Mud and Moon will not sell your personal data to third parties and will only make this data available for the third parties who will be actively involved in carrying out your order. The third parties commissioned by us and our staff members are required to respect the confidentiality of your personal data.

 

COMPLAINT PROCEDURES

If you have a complaint about compliance with this privacy statement or about a violation of your legal rights, you can send an e-mail to [email protected]. In addition, you have the option to submit a complaint to the Dutch Data Protection Authority. To contact them, we refer you to their website: www.mudandmoon.com